Exactly two weeks ago, between our visits to the border, we created a complete plan to manage the needs of people arriving from Ukraine at Warsaw’s Western Railway Station. The plan was to organise the area and provide an efficient and comprehensive route for refugees to reach a safe place. Today it is time to show off how the system works!
Everything is supervised by the irreplaceable Ada Porowska, without whom even the best system could not be implemented in such a chaotic, constantly changing and, above all, living organism as a railway station. Ada can perform such miracles.
Our system involves splitting the people coming to Warsaw according to their needs. There are three colour-coded leaflets with key information in Ukrainian and English. The volunteers also wear vests of the corresponding colour. One group helps with transfers, arranging tickets and finding a place to wait with dignity for the next means of transport, while another group directs people to their accommodation. There is also a team ready to help those who are completely at a loss as to what to do next.
The station has, of course, a medical point, hot drinks and meals, areas for mothers with children, interpreter assistance, sim card access, phone charging facilities and a dedicated rest area for passengers changing trains.
The system works. Polish and foreign media have noticed, and have been inviting Ada to talk about the whole project. We have the Western Railway Station under control!